At The Traveling Mindset, we are committed to providing exceptional service and support throughout your travel planning experience. As an independent travel agency, we work with a variety of third-party suppliers - including airlines, cruise lines, hotels, and tour operators - each of which maintains its own cancellation and refund policies.

Supplier Refunds

Refunds for travel services are subject to the terms and conditions of the individual suppliers. These policies vary by provider and may include non-refundable deposits, cancellation penalties, or limited refund windows. We will clearly communicate these terms at the time of booking and assist you in navigating any refund requests or cancellations.

Agency Service Fees

Any service fees charged by The Traveling Mindset for itinerary planning, consultation, or complex bookings are non-refundable once services have been rendered. These fees cover the time and expertise invested in your travel arrangements and are separate from supplier costs.

Refund Processing

If a refund is approved by a supplier, please allow up to 30 business days for the funds to be processed and returned, depending on the provider’s policies and payment method used. We will keep you informed throughout the process and advocate on your behalf when needed.

Travel Insurance

We strongly recommend purchasing travel insurance to protect your investment in the event of unexpected cancellations, delays, or emergencies. Insurance coverage may offer additional refund options beyond those provided by suppliers.